🔗 Share this article ‘Social Listening’: Unilever Aims to Harness Vaseline’s Social Media Breakthrough. Originally found more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline may not seem like an natural focus for online content feeds. However, its rise as a popular subject on TikTok has placed it at the forefront of an marketing transformation, in which large companies are investing heavily in content creators and reducing expenditure on advertising goods in conventional outlets. From Oil Rigs to Online Hacks The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers rubbing their skin with a derivative of drilling. Currently, a wave of amateur-created clips have chronicled its broad application in “practical tricks”. Promoted as a fix for dirty sneakers or extending perfume longevity, as well as a fix for noisy doorways. It has even been deployed to stop the scourge of chip seasoning clinging to fingers. Harnessing the Hype Detecting the product’s new life online, strategists within the corporation amplified the hacks by tasking their in-house experts with verification and providing creators with the outcome data. Claims that Vaseline reduced the sting of chili on the mouth were confirmed. This was also the case for ideas it could prolong perfume and rejuvenate purses. Proposals that it might whiten teeth or extend lashes were disproven. A Plan Built on ‘Social Listening’ Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to ramp up funding for content creators. This monitoring of online platforms to guide corporate planning has been termed “social listening”. The company's chief executive, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on platform-based material. Evolving With Audience Behavior A leading Unilever executive, who is heading the digital initiative, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without dampening the fun” was essential. “How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips. “The trend is shifting from a mass communication approach, where we would just send out ads … Currently, it's countless discussions, diverse communities. The evolution of platform algorithms means that these audiences appear specific, but they’re not. “If you can make sure your brand is shared by consumers, recommended by peers, this builds credibility and connection. Creators are critical to that. This word-of-mouth strategy is being amplified.” A Seismic Media Shift The strategy reflects seismic changes taking place in media consumption, with Gen Z and millennial audiences spending more time on digital networks than television, magazines or radio. The transition is visible in drops in TV and print advertising. Across Britain, advertising income for leading TV channels have dropped substantially in real terms since 2019. Influencer Marketing Expansion It also reflects a media convergence as corporations essentially turn into content studios, collaborating with numerous influencers to boost their products. Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and their time is increasingly on digital video and image apps than they are consuming linear broadcasts or printed matter. “A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.” He said brands could also save money by targeting content creators over large-scale legacy ad buys, which also permits simpler message refinement to gauge performance. The approach is growing. Promotional expenditure on the creator economy is increasing four times faster than total media spending. In the US, it has over doubled since 2021 and is projected to reach tens of billions in 2025. Traditional Media's Continued Place Despite the huge changes, executives said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to drive countrywide discourse. She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ The focus is on who seizes focus … I think there’s 100% a place for them.”